Roles and permissions
Every person in a knowledge base has one of three roles. | | Owner | Admin | Member | | --- | --- | --- | --- | | Use the playground | ✓ | ✓ | ✓ | | Manage knowledge, articles and imports | ✓ | ✓ | | | See conversations and insights | ✓ | ✓ | | | Change the help center, widget and assistant | ✓ | ✓ | | | Invite and manage the team | ✓ | ✓ | | | Create API keys | ✓ | ✓ | | | Delete the knowledge base | ✓ | | |
The owner
The person who created the knowledge base. Its usage counts against the owner's plan, wherever the questions come from: the help center, the widget, the API or the playground.
Admins
Admins manage knowledge, settings and the team. Give admin to the people who look after your docs and support.
Members
Members use the playground. It's useful for support agents who want quick, cited answers while they reply to customers.