Insights
Find out what your docs are missing
Every question your customers ask is a note about your documentation. PageTruth keeps those notes: what was asked, what was answered, what wasn’t, and what customers thought of the answer.
What you can see
Content gaps
Questions the knowledge base had nothing relevant for, ranked by how often they are asked.
Top questions
What customers ask most this week, so you know which articles carry your support load.
Low-rated answers
Answers rated unhelpful, with the reason the customer gave and the sources the answer used.
Every conversation
Full transcripts from the widget, the help center and the API, with the page the customer was on.
Volume and resolution
Answers per day, resolution rate and handoffs, per knowledge base, against your plan’s allowance.
Weekly digest
A weekly email with the new gaps and the questions that grew fastest. Turn it off in account settings.
From a bad answer to a fixed doc in two clicks
Open any conversation to see exactly which sources the answer used. If the docs are wrong or missing, start the article from the conversation.
- Sources listed for every answer
- Visitor’s page and channel recorded
- No customer names or emails required
Your next ten articles are already written in your customers’ questions
Point PageTruth at your docs, publish a help center and drop the widget into your app. The free plan is enough to see it answer your own questions.