Put your help center in front of customers
A knowledge base is Draft until its help center or widget is switched on. Then it's Live, and customers can ask it questions.
Before you start
- At least one source shows Ready on the Knowledge page.
- You've tried a few questions in the playground.
Three steps
Switch on the help center
Choose Help center in the sidebar and turn on Help center on. Choose Save changes in the bar at the bottom.
Your help center is now public at
pagetruth.com/help/your-address. Share the link, or connect your own domain.Switch on the widget
Choose Widget in the sidebar and turn on Widget on. Add your site under Allowed sites, then choose Save changes.
Paste the snippet into your product
Copy the snippet under Install and paste it before the closing
</body>tag on every page that should show the widget. Install the widget has the details.
The knowledge base shows Live on the Knowledge bases page, and a question asked on your site appears under Conversations.
Turn it off
Turn off Help center on or Widget on and save. The help center stops answering straight away; the widget stops loading on your pages.
If something's not right
The widget doesn't appear on my site
Work through The widget isn't showing.
I'm not ready for customers yet
Leave both switched off. The playground and the help-center preview still work while the knowledge base is a draft.