Troubleshooting
Customers see the hand-off instead of answers
What you're seeing
- Customers get your hand-off button instead of an answer.
- The sidebar shows few or no answers left.
Check these in order
Has your account used its monthly answers?
Open Billing. If Answers left is zero and you have no Extra answers, the account is out until the month resets. Buy extra answers or upgrade to keep answering now. If that fixed it, you're done.
Has this knowledge base reached its cap?
Open Assistant and look at Spending cap. If the knowledge base hit its Monthly cap, raise it or clear it. If that fixed it, you're done.
Is someone else's site using your widget?
An empty Allowed sites list lets any site use your widget. Check Conversations for pages you don't recognise under Came from, and add your own domains to Allowed sites. If that fixed it, you're done.
Still happening?
Write to support@pagetruth.com with the knowledge base's name. We can look at where the answers went.
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