Knowledge
Group sources into collections
A collection is a label you give an article or an imported page. Your help center uses it to group what customers browse.
Where to set one
- Articles: the Collection field beside the editor.
- Imported pages: the Collection field when you import. Every page from that import gets it.
Type a new name to create a collection, or pick one you've used before.
What it changes
In your help center, articles are grouped by collection, largest first, with uncollected ones last under "General". Collections don't change answers: every published source is searched, whatever its collection.
Good collection names
Name them after what customers are trying to do, not your team structure: "Getting started", "Billing", "Integrations", "Account and security". Five to eight collections is plenty for most products.
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